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Customer service response quality is a combination of three performance indicators, whose weighted value is used to gain an overall score to rank the operators. Indicators:
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EMSS POST is an international postal Express Mail Service, for documents and merchandise. The Universal Postal Union created the EMS Cooperative to develop express delivery worldwide. The EMS Cooperative promotes cooperation between member postal organizations to allow them to provide a high quality global EMSS Post delivery service.
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Based on customer care performance over the preceding year, EMS operators are eligible for an EMS customer care award in recognition of the quality of their customer service call centres.
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When you partner with Ems Post, you partner with the industry-leader in controlling inventory to manufacturing — and you gain significant benefits. You acquire access to exceptional people, processes, and systems and you realize Lean practices that are controlled, accurate, and dependable.
Ems Post has the experience that comes from having performed a complete range of services in complex manufacturing environments for a multitude of existing customers across numerous industries including automotive, aerospace, and industrial manufacturing.
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EMS Customer Care awards criteria 2021-2022
Customer service response quality (CSRQ), a key performance indicator and ranking criterion for customer service, remains a combination of three performance indicators, whose weighted value below is used to gain an overall score to rank operators: